Terms of Service

Effective Date: November 17, 2025

Welcome to Royelle. By accessing or using our website (Royelle.Shop) and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. General Terms

By using Royelle.Shop, you confirm that:

• You are at least 18 years old or have parental consent
• You have the legal capacity to enter into binding contracts
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations

2. Use of Our Website

2.1 Permitted Use

You may use our website to:

• Browse and purchase luxury accessories
• View product information
• Contact customer service
• Read content and resources

2.2 Prohibited Use

You agree NOT to:

• Use the website for any illegal purpose
• Attempt to hack, disrupt, or damage the website
• Copy, reproduce, or redistribute our content without permission
• Impersonate others or provide false information
• Place fraudulent orders
• Use automated systems (bots, scrapers) to access the website
• Violate intellectual property rights

3. Product Information

• We strive to display product images and descriptions accurately
• Colors may vary slightly due to screen settings
• We reserve the right to correct errors or inaccuracies
• Product availability is subject to change without notice
• All products sold are 100% authentic luxury items

4. Ordering and Payment

4.1 Order Process

1. Select products and add to cart
2. Provide accurate delivery information
3. Review and confirm your order
4. Receive order confirmation via email/SMS
5. We may call to verify your order

4.2 Cash on Delivery

4.3 Order Confirmation

We reserve the right to:

• Verify your order via phone or SMS
• Refuse or cancel orders for any reason
• Limit order quantities
• Refuse service to repeat order cancellers

5. Pricing

• All prices are in local currency (KES, UGX, TZS depending on location)
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• If a price error occurs, we will contact you before shipping
• Free delivery applies to all orders in Kenya, Uganda, and Tanzania

6. Delivery

See our Shipping Policy for complete details. In summary:

• Free delivery across Kenya, Uganda, and Tanzania
• Delivery timeframe: 3-7 business days
• You must be available to receive the order
• Valid ID may be required at delivery

7. Returns and Refunds

Please refer to our Return and Refund Policy for complete information. Key points:

• 7-day return window from delivery date
• Items must be unused and in original condition
• Inspection allowed before payment
• Free return pickup for defective items

8. Intellectual Property

All content on Royelle.Shop is protected by copyright and trademark laws:

• Trademarks: "Royelle" and our logo are our property
• Content: Text, images, graphics, designs are copyrighted
• Prohibited: Copying, reproducing, or distributing without written permission
• Product brands: All brand names and logos belong to their respective owners

9. Product Authenticity Guarantee

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the purchase price of the product
• We are not responsible for delays caused by courier services or circumstances beyond our control
• We do not guarantee uninterrupted or error-free website operation

11. Warranty Disclaimer

Except for our authenticity guarantee:

• Products are sold "as is" except for manufacturer warranties
• We make no additional warranties beyond those provided by manufacturers
• Some products come with manufacturer's warranty - details provided at purchase

12. Customer Conduct

Repeated order cancellations or refusals may result in:

• Account suspension
• Delivery address blacklisting
• Requirement of advance payment for future orders
• Refusal of service

13. Privacy

Your use of Royelle.Shop is also governed by our Privacy Policy. By using our services, you consent to our data practices as described in that policy.

14. Governing Law

These Terms of Service are governed by the laws of Kenya, Uganda, and Tanzania (depending on your location). Any disputes will be resolved in the courts of the respective country.

15. Dispute Resolution

In case of disputes:

1. Contact our customer service team first
2. We will attempt to resolve issues amicably
3. Mediation may be pursued before legal action
4. Legal proceedings will be in the country of purchase

16. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes become effective upon posting. Your continued use after changes constitutes acceptance.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full effect.

18. Entire Agreement

These Terms of Service, along with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and Royelle.

19. Contact Information

By using Royelle.Shop, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.