How to Pay
Simple, Safe, and Convenient Payment at Royelle
💰 Cash on Delivery (COD) Only
At Royelle, we accept Cash on Delivery as our exclusive payment method. This means you only pay when your order arrives at your doorstep – no online payments, no prepayment required, and complete peace of mind.
What is Cash on Delivery?
Cash on Delivery (COD) is a payment method where you pay for your purchase with cash directly to our delivery partner when your order is delivered to your address. You don't pay anything when placing your order online.
Why Cash on Delivery?
We chose COD as our payment method because it offers unmatched benefits for our customers:
✓ See Before You Pay
Inspect your luxury accessory in person before making payment. Verify the product, check for damage, and ensure it matches your expectations – all before paying a single shilling.
✓ Zero Online Payment Risk
No need to share credit card details, bank information, or mobile money PINs online. Your financial information stays completely private and secure.
✓ No Prepayment Needed
Why pay before you receive your product? With COD, your money stays in your pocket until you hold your purchase in your hands.
✓ Complete Peace of Mind
Shop with confidence knowing you can refuse delivery if the product doesn't meet your expectations – without losing any money.
✓ Easy and Convenient
No need for credit cards, mobile money accounts, or online banking. Just simple cash payment at your convenience.
✓ Build Trust
COD demonstrates our confidence in our products. We're willing to ship first and get paid later because we know you'll love what you receive.
How Cash on Delivery Works at Royelle
Our COD process is designed to be simple, transparent, and customer-friendly:
Step 1: Browse & Order
🛍️ Select your luxury accessory from our curated collection and add it to your cart. Proceed to checkout and enter your delivery details (name, phone number, delivery address, email).
No payment required at this stage!
Step 2: Order Confirmation
📧 Receive instant confirmation via email and SMS. Our team may call you to verify your order details and delivery address to ensure everything is correct.
This helps prevent fraudulent orders and ensures smooth delivery.
Step 3: We Process & Ship
📦 Your order is carefully packed in premium packaging within 24-48 hours. Once dispatched, you'll receive tracking information via email/SMS.
Free delivery across Kenya, Uganda, and Tanzania!
Step 4: Delivery & Inspection
🚚 Our courier delivers to your address (typically 3-7 business days). The courier will call you before arriving to ensure you're available.
Important: You have the right to inspect the product before payment. Check:
- ✓ Package is sealed and intact
- ✓ Product matches your order
- ✓ No visible damage or defects
- ✓ All accessories included
- ✓ Product authenticity
Step 5: Pay Cash & Enjoy!
💵 If you're satisfied with your purchase, pay the exact order amount in cash to the delivery partner. They will provide you with an official receipt.
If something is wrong: You can refuse delivery without payment. We'll arrange a replacement or full refund.
Important COD Information
💵 Do I Need Exact Change?
Exact cash is appreciated but not required. Our delivery partners carry change. However, for large orders, having close to the exact amount helps speed up the process.
📍 Who Can Receive the Order?
The person receiving the order should:
- Be present at the delivery address
- Have a valid ID (National ID, Passport, or Driver's License)
- Have the cash payment ready
- Be authorized to receive and pay for the order
🔄 What if I'm Not Available?
The courier will attempt delivery up to 2 times. If both attempts fail, the order returns to our warehouse. You may be charged for re-delivery if you wish to receive it again. Please ensure you're available during delivery hours.
📅 Delivery Hours
Monday - Friday | 9:00 AM - 6:00 PM |
Saturday | 9:00 AM - 2:00 PM |
Sunday & Public Holidays | No deliveries |
❌ Can I Refuse Delivery?
Yes! You can refuse delivery without payment if:
- The product is damaged or defective
- Wrong item was delivered
- Package appears tampered with or opened
- Product doesn't match the website description
- You suspect the product is not authentic
Simply inform the courier of the issue, and you will not be charged. We'll investigate and arrange a replacement or full refund.
💳 Will You Accept Other Payment Methods in the Future?
We're currently focused on perfecting our Cash on Delivery service. While we may consider adding other payment options in the future based on customer demand, COD remains our priority as it offers the best customer experience and trust.
💰 Are There Any COD Fees?
No! There are no additional charges, handling fees, or COD fees. The price displayed on our website is exactly what you pay – nothing more.
📦 What About Bulk or Corporate Orders?
For bulk orders (5+ items) or corporate purchases, we may offer flexible payment arrangements. Contact us at RoyelleShop@gmail.com with subject line "Corporate Inquiry" to discuss options.
Safety & Security Tips
🛡️ Protecting Yourself During COD
- Verify the courier: Legitimate couriers will have company identification and uniforms
- Check your order number: Ensure the package label matches your order details
- Inspect before paying: Always examine the product thoroughly before handing over cash
- Get a receipt: Request an official receipt from the delivery partner after payment
- Keep order confirmation: Save your order confirmation email/SMS for reference
- Report issues immediately: Contact us at RoyelleShop@gmail.com if anything seems suspicious
Frequently Asked Questions
What if I don't have cash when delivery arrives?
If you're unable to pay at delivery, the order will be returned. You may be charged for re-delivery. Please ensure you have cash ready when expecting your order.
Can I pay with mobile money (M-Pesa, MTN, Airtel Money)?
Currently, we only accept physical cash at delivery. Mobile money is not available as a COD payment option.
What happens after I pay?
After payment, the delivery partner will provide you with an official receipt. Your order is complete! If you have any issues with the product later, contact us within 7 days for returns or exchanges.
Is my order confirmed without payment?
Yes! Your order is confirmed once you receive the confirmation email/SMS. We process and ship your order even though you haven't paid yet – this is the trust we build with our customers.
What if I change my mind?
If you change your mind before delivery, contact us immediately at RoyelleShop@gmail.com. If the order hasn't been dispatched, we can cancel it. If it's already shipped, you can refuse delivery or return it within 7 days.
Why We Love Cash on Delivery
At Royelle, COD isn't just a payment method – it's a statement of our values:
🤝 Trust First
We ship first, you pay later. This shows we trust you, and we want you to trust us. Our authentic products speak for themselves.
🎯 Customer-Centric
We put your convenience and peace of mind above everything. COD eliminates risk and builds confidence in every transaction.
✨ Quality Assurance
When you can inspect before payment, we're held accountable for quality. This motivates us to maintain the highest standards in every order.
🌍 Accessibility
Not everyone has credit cards or prefers online payments. COD makes luxury accessible to more customers across Kenya, Uganda, and Tanzania.
Need Help?
Have questions about Cash on Delivery or payment?
📧 Email: RoyelleShop@gmail.com
⏰ Response Time: Within 24 hours (business days)
🕐 Business Hours: Monday-Friday 9 AM-6 PM, Saturday 10 AM-4 PM (EAT)
Ready to Shop with Confidence?
Experience the freedom of Cash on Delivery
Browse authentic luxury accessories and pay only when you're completely satisfied
See it. Love it. Pay for it. That simple.
At Royelle, we believe luxury shopping should be risk-free and enjoyable. Cash on Delivery makes that possible.