Return and Refund Policy

At Royelle, we are committed to providing you with the finest luxury accessories and an exceptional shopping experience. Your satisfaction is our priority. Please read our return and refund policy carefully.

1. Inspection Upon Delivery

We encourage you to:

• Verify the product matches your order
• Check for any visible damage or defects
• Ensure all items and accessories are included
• Confirm the product authenticity and quality

2. Refusal at Delivery

You may refuse the order at the time of delivery if:

• The product is damaged or defective
• Wrong item was delivered
• The package appears tampered with or opened
• Product does not match the description on our website

If you refuse the order for valid reasons, you will not be charged.

3. Returns After Delivery

3.1 Return Eligibility

We accept returns within 7 days of delivery if:

• The product is unused, unworn, and in original condition
• All original tags, labels, and packaging are intact
• Product is in its original packaging with all accessories
• You have the original receipt or proof of purchase

3.2 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Earrings and body jewelry
• Items with removed tags or damaged packaging
• Products showing signs of wear or use
• Customized or personalized items
• Sale or clearance items (unless defective)

4. How to Return an Item

To initiate a return, please follow these steps:

1. Contact us within 7 days of delivery at RoyelleShop@gmail.com
2. Provide your order number and reason for return
3. Include clear photos of the product and packaging
4. Wait for return authorization from our team
5. Pack the item securely in its original packaging
6. Our courier will collect the item from your address (free pickup)

5. Refund Process

Once we receive and inspect your returned item:

• Approved returns: Full refund processed within 7-10 business days
• Refund method: Bank transfer or Mobile Money (M-Pesa, MTN, Airtel Money)
• Processing time: 3-5 business days after approval
• You will receive an email confirmation once the refund is processed

6. Exchanges

We offer exchanges for:

• Different size (if applicable)
• Different color or style
• Defective or damaged items

Exchange shipping is free for defective items. For preference-based exchanges, standard delivery applies.

7. Damaged or Defective Items

8. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

• Check your bank account or mobile money wallet again
• Contact your bank or mobile money provider
• Email us at RoyelleShop@gmail.com with your order details

9. Contact Us