Privacy Policy

Effective Date: November 17, 2025

At Royelle (accessible at Royelle.Shop), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services.

1. Information We Collect

1.1 Personal Information

When you place an order or contact us, we collect:

• Name: For delivery and communication
• Phone number: For order confirmation and delivery coordination
• Delivery address: To ship your order
• Email address: For order updates and customer support

1.2 Order Information

• Products purchased
• Order date and time
• Delivery preferences

1.3 Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited on our website
• Time and date of visits

2. How We Use Your Information

We use your personal information to:

• Process orders: Confirm, pack, and deliver your purchases
• Communicate: Send order confirmations, shipping updates, and respond to inquiries
• Improve service: Analyze shopping patterns to enhance your experience
• Marketing: Send promotional offers (only with your consent)
• Prevent fraud: Verify orders and detect suspicious activity
• Legal compliance: Meet regulatory requirements

3. How We Protect Your Information

4. Sharing Your Information

We do not sell your personal information. We only share your data with:

4.1 Service Providers

• Delivery partners: To ship your orders (Kenya, Uganda, Tanzania)
• Payment processors: For transaction handling (Cash on Delivery)
• Communication services: For SMS and email notifications

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect customer safety

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing emails at any time
• Object: Object to certain data processing activities

To exercise these rights, contact us at RoyelleShop@gmail.com

6. Cookies

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Enable shopping cart functionality

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

8. Children's Privacy

Royelle does not knowingly collect information from individuals under 18 years old. If we discover we have collected such data, we will delete it immediately.

9. Data Retention

We retain your personal information for:

• As long as you have an account with us
• As needed to provide services
• To comply with legal obligations
• Minimum of 3 years for transaction records (tax/accounting purposes)

10. International Data Transfers

Your information is primarily stored and processed in Kenya, Uganda, and Tanzania. By using our services, you consent to this transfer and processing.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Effective Date" at the top indicates when it was last revised. Continued use of our website after changes constitutes acceptance.

12. Contact Us